Q1: How many devices can be used by one Guest on Single Plan?
A:   Up to 4 devices on Paid internet.

 

Q2: Will second occupant of the room get free wifi?
A: Yes, if his sharer profile is created he would be entitled to free wifi on  device.

 

Q3: How many hours of free internet being provided to Guest?
A: 1  hour Free Internet up to 2 Mbps (for checking mails and normal browsing only) to every Room Guest , 24 hours free internet in BC (1 hour session each).

 

Q4: How the internet Plans works ?
A: Internet Plans (Free & Paid) works by the clock.

 

Q5: Will guest have to login again after 24 hrs for free wifi?
A: No, guest will not have to re login after every 24 hrs

 

Q6: How can I upgrade my plan?
A: You need to type the URL upgradeplan.com in browser and you will get the option to change your plan.

 

Q7: My Internet plan is valid for few more hours but I have checked-out of the hotel. Can I have access to Internet?
A: No, Internet access in hotel is de-activated immediately on check-out for security reasons even if you are in the hotel premise.

 

Q8: I"m unable to send email from my mail client or not able to connect my VPN. How do I proceed?
A: Please dial Ext. 2002 and inform Front desk. They may be able to help you to resolve the problem.

 

Q9: Getting an error message: Invalid Username or Password, please try again.
A: Please enter your "Room No." and "Last name" on login page or call to Front desk (Ext.2002) for assistance.

 

Q10: Is it compatible with all Operating Systems?
A: Yes, our login page is compatible and platform agnostic with all the operating systems and browsers.

 

Q11: Is service charge applicable on the paid wifi?
A: Yes